Terms of Service

Here's your agreement for Google Ad Grants Management

KILENIT Charity (Google Grants Program) Terms and Conditions

Terms of business

These terms and conditions apply and are legally binding while KILEN Information Technologies LLC (KILENIT) supplies services to you (the charity) in relation to Pay Per Click (PPC) Management, namely Google Adwords Accounts.

Period of contract

The agreement will run from the date on which the charity’s credit card is successfully processed for the first payment, until either the charity or KILENIT submits a cancellation request to the other party.  Upon cancellation, KILENIT will restore charity AdWords account to its original status prior to working with KILENIT.

Refunds are only allowed if the charity’s Google Grant application process is rejected. If your Google Grants Application is rejected, KILENIT will issue an immediate refund of setup fee and recurring fee.

Services Provided

KILENIT will employ all reasonable efforts to ensure that charity’s advertising receives the most favorable placing on Google and other major search engines identified by KILENIT from time to time that KILENIT can practically obtain.

Charities will provide KILENIT with all relevant information to ensure that KILENIT is able to ensure the correct exposure on the desired search engine. Ad creation will be completed within two (2) weeks after ad groups have been approved by the nonprofit partner on a Friday. Ads will temporarily point to nonprofit’s home page until a landing page has been created. Once a landing page has been created it is up to the nonprofit to provide KILENIT with an updated landing page for the ad.

Unfortunately no one, including Google, can control a user’s interactions online and therefore cannot guarantee performance.

Communication to the Charity

KILENIT will maintain regular contact with the customer to ensure both parties are kept informed of all relevant information necessary to enable KILENIT to provide the services. Your account rep contact you weekly with reports (depending on service agreement) to see if you have any questions regarding your Google Grant account via email. If they fail to communicate with you for three weeks in a row (via email or phone) you will not be charged that month for our service. The satisfaction of our nonprofit client is out top priority.

Payment for services

In consideration of the services provided by KILENIT, the charity will pay KILENIT at such a rate as determined in the service level between KILENIT and the charity.

You understand that KILENIT will charge your provided credit card for your first monthly service fee immediately upon sign up and that KILENIT will continue to charge you a monthly service fee until you or KILENIT notifies the other party of cancellation. This monthly fee will be:

$99 per month for Basic Google Ad Grants Management Service

$249 per month for Premium Google Ad Grants Management Service

$499 per month for Executive Google Ad Grants Management Service

Your credit card will be charged every month, unless we were unable to create the ads due to our mistake. The following are some reasons why your credit card may not be charged: Your account rep was sick for a long period of time (two weeks or longer), your account rep was physically unable to create the ads. However, if nonprofits partners do not send keywords, ad group ideas, strategies, or otherwise hinders communication with their account reps, this does not mean your credit card will not be charged. Your credit card will be charged whether or not you use the Google Ad Grant management service. Unless we went through the Google Grant application process for your nonprofit and were rejected, there are no refunds under any other circumstances.

Method of payment

Payment from the charity to KILENIT will be made by credit or debit card or such other method as agreed by both parties.

Notice

All notice shall be in writing and will be deemed validly served if addressed and transmitted to the last known operating address of the recipient.

Confidentiality

KILENIT may use your account information for training purposes only with strict confidentiality. We agree to not show or share any sensitive information regarding your account with any other business, organization or individual whether you are a client or not.

Liability

KILENIT’s liability is limited to the obligation on the part of KILENIT under this agreement. KILENIT will not be liable for any other liabilities direct or indirect except where caused by the sole negligence of KILENIT. In any event KILENIT liability will not exceed the value of 3 months fees incurred to the customer. KILENIT Limited cannot be held responsible for any loss of earnings as a result of your advert not showing on the search engines or for any other related reason.

2367 Tacoma Ave South

Tacoma, WA 98402

josh (at) kilenit.com

253 353 2011